Privacy Policy – Norwich Traffic Control

NTC

Data protection Privacy Policy

NTC – Who are we

We are Norwich Traffic Control LTD a company registered in England and Wales (Company registration number 08540061). Our Registered office address is Unit 5, Broadway Barns The Broadway, Scarning, Dereham, England, NR19 2LQ.

As of May 25^thwe operate under the GDPR ( General Data Protection Regulation).

How we operate

ANPR & CCTV Operated Sites

On these Sites we monitor the entry and exit of the site on behalf of the landowner to ensure parking rules are followed. In doing so images of the people and vehicle including vehicle, vehicle registration number and occupants/bystanders will be obtained. This will be used to confirm length of stay to ensure that motorists have adhered to the terms and conditions of parking on site. In the event that you do not adhere to the terms and conditions of parking your data will be obtained, retained and processed to issue a charge via Post, if the charge is not disputed or paid your data may be used to pursue the outstanding charges.

Manually Patrolled sites – We provide car park enforcement on behalf of landowners under their instruction by having operatives patrol sites on a regular basis to prevent and/or catch motorists wrongly parking on private land, by entering any of the sites that we enforce it may result in your personal data being acquired, retained and processed. Images of Vehicles including vehicle, vehicle registration numbers and occupants/bystanders of the vehicle may be acquired if you do not adhere to the terms and conditions of parking, this is to enable us to pursue the driver or keeper of the vehicle for outstanding parking charges.

What our policy outlines –

This privacy policy outlines the following points so that you can better understand how and why your data is being used

The lawful basis for processing your data
The different conditions of the data processing
What we intend to do with your data and the sharing of your personal data
Your right of access

Why do we collect your data?–

The basis in which we obtain your data is a contractual matter as upon entering any sites that we enforce you are entering in to a contract with ourselves to follow the terms and conditions of the site which are stated on signage around the sites. If the terms and conditions are not followed this processing is necessary for the contract which has been entered. There is legitimate interest to pursue motorists for unpaid Charges/Tariffs.

Conditions in which your data May be Processed –

Unpaid parking charges

Where a charge exceeds the 28 day payment period we may request the personal details of the registered keeper of the vehicle from the DVLA and/or other third parties such as vehicle hire companies who may possess information which could help in resolving ongoing disputes.

The data that we will obtain is as follows –

1.The name and address of the registered keeper

2.The make, model and colour of the vehicle

3.Confirmation of the registration number

4.Any information other information that is provided to ourselves whilst following up the unpaid fees

When your data is obtained it will be held for a sufficient amount of time to enable the fee to be settled by yourself or another to resolve the dispute. However your data would not usually be held for longer than 6 years in such circumstances, however in some cases your data may be held for longer than 6 years. Examples of when you data may be held for longer are when there is an ongoing dispute which requires us to keep hold of the data or where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.

Paid Parking charge

In the event that you receive a parking charge we will have obtained personal data on yourself, this data consists of images of your vehicle, your vehicle registration number, occupants/bystanders of the vehicle and the location in which the contravention took place. If you or a third party pay the charge within 28 days of issue, your personal data will be removed from the system within 3 months of receiving payment.

Affixed parking charge

In the event that you do not adhere to the terms and conditions of parking on site you are liable to receive an affixed parking charge notice, in which case personal data will have been acquired this may include images of your vehicle, your vehicle registration number, occupants/bystanders of the vehicle and the location in which the contravention has taken place.

If you or a third party pay the charge within 28 days of issue, your personal data will be removed from the system within 3 months of receiving payment. Where a charge exceeds the 28-day payment period we may request the personal details of the registered keeper of the vehicle from the DVLA and/or other third parties such as vehicle hire companies who may possess information which could help in resolving ongoing disputes.

The data that we will obtain is as follows –

1.The name and address of the registered keeper

2.The make model and colour of the vehicle

3.Confirmation of the registration number

4.Any information other information that is provided to ourselves whilst following up the unpaid fees.

Postal Parking Charge:

If you have received a parking charge in the post, we will have previously obtained your personal details which may include images of your vehicle, vehicle registration number, occupants/bystanders within or around the vehicle and the location in which the contravention has taken place. We will have also obtained the registered keepers details from the DVLA.

The data provided by the DVLA is as follows –

1.The name and address of the registered keeper

2.The make, model and colour of the vehicle

3.Confirmation of the registration number

4.Any information other information that is provided to ourselves whilst following up the unpaid fees.

Use of your personal data

In the event of receiving a parking charge we may have acquired your personal data, we will have obtained images of your vehicle, vehicle registration number, occupants/bystanders within or around the vehicle and the location in which the contravention has taken place. As stated we may also acquire your data through other methods such as the DVLA or vehicle hiring company. Your data Is then used to pursue unpaid parking charges.

Sharing of your personal data

Your personal data when necessary may be shared with third parties such as payment facilitators, external software providers, debt recovery companies, solicitors and high court officers/bailiffs in regards to payment of your parking charge. We will not transfer any of your personal data outside of the EU.

Your rights under GDPR

Under data protection you have the following –

Right to be informed

Right of access

Right to rectification

Right to erasure

Right to restrict processing

Right to data portability

Right to object

Rights relating to automated decision making and profiling

Your rights of access

You have the right to submit a subject access request to ourselves via email this will then be sent over to our DPO. To follow up with your request we will need proof of identity before providing you with information that we hold on yourself. Email us at Office@norwichtrafficcontrol.com for any subject access request and we shall pass this on to the DPO.

Appeals

If you decide to challenge your parking charges you have the right to do so you can appeal to us via our website or by post you will then receive an appeal response from our appeals team if your appeal is declined and you are not happy with the decision you have the right to take the case to the IAS (Independent Appeals Service) where all details of the charge will be taken in to account by an independent adjudicator who will come to a final decision.

Contact

You may contact us about this privacy policy via email at Office@norwichtrafficcontrol.com